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latest software

rosebush1
First Timer
Message 5 of 5

hi

i have DG8041W router , but have slow response loading web pages, sometimes connected but no internet (wifi)

can you direct me to update software v1.06t

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hello,

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks


 

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Skynet_TX
Community Star
Message 2 of 5

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If you can complete your community profile as mentioned in my earlier reply, the support team here will be able to help more tomorrow.

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rosebush1
First Timer
Message 3 of 5

hi skynet_tx , thanks. one device is in lan1 but even performance via lan is at moment slower than wifi was before the issue about 2 wks ago

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Skynet_TX
Community Star
Message 4 of 5

Hi @rosebush1,

 

You can't download firmware yourself, if you are currently on 1.05t then you are on the latest version of firmware that is generally released, there is a version 1.06t that can be pushed out to routers by the support team here on the community, but the only difference between 1.05t and 1.06t is a fix for one specific issue that can cause the router to reboot unexpectedly.

 

So it is unlikely that firmware update will resolve the issue you have.

 

Do you have any devices connected 'wired', if so do you see the same issues on those devices ?

 

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.

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