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TV Support

For help with your TalkTalk TV box, channels and apps.

Replace TV box

GSJ131313
Newbie
Private Message TalkTalk

9 hours ago

Message 4 of 4

I have just ordered an upgrade to full fiber 900 with my TV package transferred with it but u have the old unsupported TV box.

How do I get  the latest supported version TV box sent out to me to use with my account and TV package?

Thanks

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3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk

2 hours ago

Message 1 of 4

Whilst it's unsupported, please note that TalkTalk no longer provide boxes that record, so if this is important to you, when upgrading be sure to ask to retain your existing box.

 

If you have a smart TV though, you most probably can get all the new TV box offers already.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Karl-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 2 of 4

Hi

 

When the full fibre package is installed and ready, you will need to get in touch with us to discuss upgrading your TV.  We cannot add to the order and can only look at other additions such as TV hen this is completed.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Divsec
Community Star
Private Message TalkTalk

8 hours ago

Message 3 of 4

Hi @GSJ131313 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

 

I don't work here and all my opinions are my own.
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