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TV Support

For help with your TalkTalk TV box, channels and apps.

Replace TV box

GSJ131313
Chatterbox
Private Message TalkTalk

on ‎20-03-2025 05:23 AM

Message 4 of 4

I have just ordered an upgrade to full fiber 900 with my TV package transferred with it but u have the old unsupported TV box.

How do I get  the latest supported version TV box sent out to me to use with my account and TV package?

Thanks

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3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk

on ‎20-03-2025 11:38 AM

Message 1 of 4

Whilst it's unsupported, please note that TalkTalk no longer provide boxes that record, so if this is important to you, when upgrading be sure to ask to retain your existing box.

 

If you have a smart TV though, you most probably can get all the new TV box offers already.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-03-2025 08:50 AM

Message 2 of 4

Hi

 

When the full fibre package is installed and ready, you will need to get in touch with us to discuss upgrading your TV.  We cannot add to the order and can only look at other additions such as TV hen this is completed.

 

Karl.

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Divsec
Community Star
Private Message TalkTalk

on ‎20-03-2025 06:17 AM

Message 3 of 4

Hi @GSJ131313 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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