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Broadband help

For queries about your TalkTalk broadband service.

port forwarding sagecom router

ziggy33
First Timer
Private Message

on ‎06-06-2022 01:25 PM

Message 4 of 4

I have a sagecom fast 5364 router, running SG4K100136 firmware and up until about a week ago my port forwarding was working perfecting.

It suddenly stopped working and I am no longer able to add a new rule as it keeps saying error message "operation could not complete, something wrong happened". Is this a firmware update issue?  Any suggestions? I have tried restarting the router!

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to ziggy33

on ‎07-06-2022 06:50 AM

Message 1 of 4

Morning,

 

Thanks for confirming 🙂

 

Thanks

 

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ziggy33
First Timer
Private Message
In response to Karl-TalkTalk

on ‎06-06-2022 05:35 PM

Message 2 of 4

that worked, thanks

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-06-2022 01:49 PM

Message 3 of 4

Hi

 

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.  Set the router back up and see if this will process the forwarding rule.

 

Karl.

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