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Broadband help

For queries about your TalkTalk broadband service.

return bag router

rockmonkey123
Popular Poster
Private Message TalkTalk
Message 8 of 8

I was sent a new router, was asked to send old one back, but no return back was in with packaging 

is this place to request one, if not how do I get one  

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7 REPLIES 7

Message 1 of 8

Thanks for that. I've ordered the returns bag, it should be with you within a couple of working days


Chris

rockmonkey123
Popular Poster
Private Message TalkTalk
Message 2 of 8

Hi Chris 

I have completed my community profile, let me know if you need anymore details on there 

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Message 3 of 8

Hi Rockmonkey123,


Can you complete your profile as requested and we'll arrange to send one


Chris

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Message 4 of 8

It is helpful if you can complete your community forum profile details, @rockmonkey123, for staff to identify your account.

 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Message 5 of 8

No, this has been escalated which means it will automatically go into the team's workflow, they will respond as soon as they pick it up. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Message 6 of 8

will I need to put up a new post on Monday in regards my request for a return bag 

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ferguson
Community Star
Private Message TalkTalk
Message 7 of 8

The support team here can arrange one for you, but bear in mind that they won't be back online until Monday. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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