return bag router

[rockmonkey123]

I was sent a new router, was asked to send old one back, but no return back was in with packaging 

is this place to request one, if not how do I get one  

[Chris-TalkTalk]

Thanks for that. I've ordered the returns bag, it should be with you within a couple of working days

Chris

[rockmonkey123]

Hi Chris 

I have completed my community profile, let me know if you need anymore details on there 

[Chris-TalkTalk]

Hi Rockmonkey123,

Can you complete your profile as requested and we'll arrange to send one

Chris

[Gliwmaeden2]

It is helpful if you can complete your community forum profile details, @rockmonkey123, for staff to identify your account.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES. 

[ferguson]

No, this has been escalated which means it will automatically go into the team's workflow, they will respond as soon as they pick it up. 

[rockmonkey123]

will I need to put up a new post on Monday in regards my request for a return bag 

[ferguson]

The support team here can arrange one for you, but bear in mind that they won't be back online until Monday.