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For queries about your TalkTalk broadband service.

router keeps restarting

lg398
First Timer
Private Message
Message 6 of 6

My router keeps restarting when using the wifi via my laptop (all the lights turn off on the router, then power light then turns red, then the other lights start flashing green). This is happening multiple times a day for a week. 

I have tried resetting the router and disconnecting all other devices except the laptop non of which help

There are no problems when I connect the laptop to the router via an ethernet cable, or when I use the laptop on other wifi networks. I have also tried reinstalling the wifi driver on the laptop and carrying out all updates. 

I have got talk talk to check the line and they report no problems with the broadband line

 

Any ideas how i can fix this?

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5 REPLIES 5

Message 1 of 6

Hi

 

I can see we have now received a cease order from another supplier. As the service is ceasing and you are leaving us, we are unable to dispatch another router.

 

Thanks  

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 6

Yes please that would be great 

Laura

 

 

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Message 3 of 6

Hi lg398

 

I'm really sorry to hear this.

 

I think we should send a different make and model of router for testing. Are you happy for me to arrange this?

 

Thanks

 

Debbie

 

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lg398
First Timer
Private Message
Message 4 of 6

I've got a d link dsl-3782

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 6

What make/model of router do you have?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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