specific site suddenly not working through wifi

[skoobz]

I need to connect to www.raterhub.com on my pc for my work. If I try on the pc it just times out, if I connect using my phone through wifi it's the same, however, if I use my phones data it connects fine (I can not use my phone for work though).
Have Talktalk suddenly started blocking the one website I need for my work?

[Debbie-TalkTalk]

Hi skoobz

Could you also check My Account to see if any HomeSafe/KidsSafe settings have changed?

Thanks

Debbie

[skoobz]

@Debbie-TalkTalk same problem I'm afraid, connection timeout when trying to connect to www.raterhub.com. All other sites working and I can connect fine if using my phones data.

[Debbie-TalkTalk]

Hi skoobz

Please let us know how you get on following the 30 minute power down.

Thanks

Debbie

[skoobz]

I will turn the router off for half hr but it seems very odd that's the only site that's not working again? It's timing out ERR_CONNECTION_TIMED_OUT

[Michelle-TalkTalk]

Hello,

Are you seeing any specific error messages? Have you tried the 30 minute router power down today as this will reset the current session?

Thanks

[skoobz]

@Chris-TalkTalk @Michelle-TalkTalk 
It's happening again. www.raterhub.com is being blocked by talktalk, I can see it when I use tracert. PLEASE can you get this permanently unblocked? This is my work website.

*no payments are outstanding or anything like that

[Chris-TalkTalk]

Hi skoobz,

Glad to hear that the issue has been resolved 🙂

Chris

[skoobz]

Sorted thanks. The problem was my card had been flagged for fraud as it had been cloned last week, so talktalk payment hadn't gone through. Talktalk had blocked the site I used most (raterhub.com), I guess as 'encouragement' to contact them and make payment...

[Chris-TalkTalk]

OK thanks 🙂

[skoobz]

@Michelle-TalkTalk ok will do

[Michelle-TalkTalk]

Hello,

Have you tried powering down the router for a full 30 minutes and then retested this again as this will reset the current session?

Thanks