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For queries about your TalkTalk broadband service.

Home change online issue/phone communication not working

ALexVibes
First Timer
Private Message

on ‎25-03-2022 06:02 PM

Message 5 of 5

Hi there.

 

So I have tried to do the online change of address as I will move home this weekend and it says that it was not possible and to call the dedicated move team and so I called but after giving all the details etc etc I am being told that my call cannot be taken by a robotic voice 2 times and it hangs up(I tried severals times. Can I get as response asap as I need my internet changed. This is really frustrating. Thanks.

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to ALexVibes

on ‎28-03-2022 10:57 AM

Message 1 of 5

Hi ALexVibes

 

Did you manage to get through? you will need to ask for the homemove team. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-03-2022 07:33 PM

Message 2 of 5

The live Chat should show as a blue button on the link I sent you, @ALexVibes.

 

Screenshot_20220325-193033_Chrome.jpg

 If you can't see it, check your browser settings or even try a different browser.

 

Ad blockers should be disabled and pop ups allowed.

 

No staff help available on the forum before Monday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ALexVibes
First Timer
Private Message

on ‎25-03-2022 06:20 PM

Message 3 of 5

I have tried to call repeatedly but it just says 2 time sorry but your call cannot be completed and it hangs up and also for live chat I cannot seem to find it or see it anywhere on the site.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-03-2022 06:10 PM

Message 4 of 5

Home Moves require at least 2 weeks' notice, @ALexVibes.

 

You could ask them to put a bar on your current service, so nobody else can use it. 

 

Phone 03451 720088 - open till 7pm today, then from 9am -6pm Saturday. 

 

Chat is open till 9pm: https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

Staff will not be back on here before Monday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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