Home change online issue/phone communication not working

[ALexVibes]

Hi there.

So I have tried to do the online change of address as I will move home this weekend and it says that it was not possible and to call the dedicated move team and so I called but after giving all the details etc etc I am being told that my call cannot be taken by a robotic voice 2 times and it hangs up(I tried severals times. Can I get as response asap as I need my internet changed. This is really frustrating. Thanks.

[Arne-TalkTalk]

Hi ALexVibes

Did you manage to get through? you will need to ask for the homemove team. 

Regards

[Gliwmaeden2]

The live Chat should show as a blue button on the link I sent you, @ALexVibes.

 If you can't see it, check your browser settings or even try a different browser.

Ad blockers should be disabled and pop ups allowed.

No staff help available on the forum before Monday. 

[ALexVibes]

I have tried to call repeatedly but it just says 2 time sorry but your call cannot be completed and it hangs up and also for live chat I cannot seem to find it or see it anywhere on the site.

[Gliwmaeden2]

Home Moves require at least 2 weeks' notice, @ALexVibes.

You could ask them to put a bar on your current service, so nobody else can use it. 

Phone 03451 720088 - open till 7pm today, then from 9am -6pm Saturday. 

Chat is open till 9pm: https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Staff will not be back on here before Monday.