unable to access company VPN

[keesy114]

hello, 

I was out of my broadband contract and phoned to sign up to a new contract (same plan as i had previously) and since then  i am unable to access my company L2TP VPN and getting connection issues  - what can i do about this, as i am unable to work from home. I have already been in contact with my IT team, and they believe its on issue with my broadband. 

thanks 

[nambuso-TT]

Good morning @keesy114 Thank you very much for letting me know. Please access the below link to know more about using a VPN.

Using a VPN - TalkTalk Help & Support

[keesy114]

hello, no this hasnt worked either 

[sabelo-TT]

Thank you for this. I will kindly ask for us to test this out. Could you disable the virus alerts and once done, please try accessing your work VPN. 

Please confirm with feedback once done. 

[keesy114]

yes i have checked. the only one active is the virus alerts.

[sabelo-TT]

Thank you for this. Just to double check, have you double checked on HomeSafe settings via your MyAccount to see if all settings are turned off as these maybe one of the reasons to why you are currently unable to access your ork VPN. 

[keesy114]

hello, i have done this now. thanks 

[sabelo-TT]

@keesy114, thank you for bringing this to our attention. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done. 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info