Password Reset details may have been set up for the email address so that your alternate email and or mobile number can receive the reset. Please do try the Reset your Password option. If there's an alternate shown that you recognise from the hints, and have access to, then please reset the password. But maybe that's not yet been done. Let us know.
I've flagged up the lack of contact.
Hi, to ensure I'm doing things correctly, when I ask to reset my @tinyworld.co.uk password I should see an option to send my reset password to the email address I stated in my private notes?
Still only showing the @tinyworld.co.uk email address I can't get access too?
Hi Michelle, there are delays on fault ticket being processed which is hitting our queue as well as the mainstream ones. It'll take a bit longer to get this done for you it seems.
Re the workings of the recovery journey you can request it you either your alternate email or mobile number both should work the same.