@fr8ys, yes BT does deactivate email addresses unless customers pay to keep them with full functionality.
https://community.bt.com/t5/Email/Creating-new-BT-email-address/td-p/2358399#:~:text=You%20DO%20NOT%....
@Concerned3, I have removed that email address from public display.
If you ever need to post sensitive information, it should always be in the Private Notes section, towards the end of Personal Information.
As fr8ys says, this is something you need to contact BT about.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
