Adding/Deleting Emails

[Cloverden]

For months now I've been unable to manage my 5 email accounts online - the prompt says TalkTalk are doing background maintennance.  One of my 5 accounts has been deleted for under use, but I'm not able to delete it and create a new account.  If I'm paying for 5 accounts annually, I'm only able to actually use 3.  Please can someone tell me how I go about managing my 5 accounts as My Talktalk won't allow me to do it online. Thanks

[Ady-TalkTalk]

Hi Cloverden, there's currently no way to create a new address, but if you have one that you need linking to your account I can do that and if you want to delete one you need to follow the right to be forgotten process. 

Ady

[Gliwmaeden2]

It's not known whether they will renew access to manage these, but staff can add / delete for you.

Our monthly charge covers "up to" 5 addresses. Many people just use one - doesn't make any difference to the price.

If you complete your community profile details, staff will be able to identify your account and progress from there, @Cloverden.

Go via your avatar; settings; drop down menu. Add your Talktalk phone or account number in Personal Information. SAVE CHANGES.

Staff will respond during the week.