Adding additional emails to TalkTalk Mail Plus

[JimMunro1]

I am former customer who has signed up to one year of TalkTalk Mail Plus, and in addition to my own email, I want to keep three other email addresses for my family. How do I do this? There is no obvious way on online.

Regards

Jim Munro

[Ady-TalkTalk]

That's sorted for you now. 

Ady

[Ady-TalkTalk]

Hi JimMunro1, there's a form my colleagues could/should have filled out for you to send those mailboxes to me to be added. As they have let you down, lets shortcut the process. If you send me a Personal Message with the account number and the mailboxes you want adding I'll get it done for you today. 

Ady

[Gliwmaeden2]

No - it's annoyingly ongoing.

It may be possible for @Ady-TalkTalk to add these for you manually on his return, after the Bank Holiday,  @JimMunro1.

[JimMunro1]

Does anyone know when this issue will be resolved? I have just spent £50 to retain family emails for 12 months but it looks like wasted money unless I can retain those three additional email addresses.

[JimMunro1]

Thanks-I have spoken to Customer Services who told me there is a problem, but no date for a resolution. What a shambles! No wonder I am now a former customer.

[Gliwmaeden2]

It's been out of action for ages, @JimMunro1, both for MailPlus customers and current customers. 

No solution in sight.