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Also getting 550 5.7.1 Reject for policy reason

Flaneuse
Chat Champion
Private Message TalkTalk
Message 5 of 5

I have two addresses ....@talktalk.net. I mostly use Outlook on my desktop. When sending from either of these I get the "550 5.7.1 Reject for policy reason" for various recipient addresses: generic e.g. sky.com, or specific organisation/domain names. Messages to Gmail addresses seem to go through OK.  

This does not happen if send using webmail; so far the addresses I have used for test messages have gone and been received OK.

Looking through the forum this seems to be a common problem.  

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4 REPLIES 4

Message 1 of 5

It now works OK in that I can send without it being rejected both from my webmail (as was OK before) and from my desktop-installed Outlook under Office 365. I did not have to change the passwords or remove the accounts.

Ady-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5

I've had your account check and it's not limited to webmail only. If you've reset the passwords on both mailboxes and you're still struggling, try removing the accounts from Outlook restart Outlook then readd the accounts and restart Outlook again. That should clear this up for you.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Flaneuse
Chat Champion
Private Message TalkTalk
Message 3 of 5

I now get the same reject message when sending using Outlook to gmail accounts. For both my accounts I can send OK from webmail to all addresses I have tried.

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi Flaneuse, there's an open incident for this issue. Hopefully, the team will get it sorted before too much longer. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Anonymous User