Attachments not opening
on 05-11-2024 05:05 PM
Message 3 of 3
Just recently the e mails I am receiving that have attachments. The attachments are not opening. When I go to view the screen goes black and I can’t return to the e mail. I then have to log out and then log back in to talktalk email. This is also affecting the e mails of previous dates when I was then able to open them. This is a problem with my I pad only as I can open the attachments on my mobile. How can you help.
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2 REPLIES 2
on 06-11-2024 08:02 AM
Message 1 of 3
Hi mcbaing, did this coincide with an update from Apple by any chance? Have you tried removing the mail account restarting the device and then readding the mail account?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 05-11-2024 08:25 PM
Message 2 of 3
Hi @mcbaing what make is your phone? Could be recent apple updates are responsible?
Can you download the attachments and then read them?
What format are the attachments?
I don't work here and all my opinions are my own.
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