email support

gmlack · ‎01-11-2023

It looks like the TalkTalk Authentication service is struggling (again!).

The process I have to login and fetch my emails (for 4 accounts) started to get intermittent failures fro IMAP connexions from 22:22 this evening, and it's still happening.

Sometimes it does manage to get through, sometimes it doesn't.

Sometimes all 4 fail (it tries them serially), other times some make it whilst the other do not.

Ady-TalkTalk · ‎03-11-2023

Thanks for letting us know.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

gmlack · ‎02-11-2023

Seems to be OK again now.

The last error was reported at 00:57 this morning.

Ady-TalkTalk · ‎02-11-2023

If your service still giving errors? We did/do have an issue with latency on the mail platform being investigated by the mail provider OX.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

gmlack · ‎02-11-2023

My log contains several lines like this:

fetchmail: Received BYE response from IMAP server: INTERNAL ERROR OCCURRED. REFER TO SERVER LOG FOR MORE INFORMATION.

That's the response from TalkTalk's IMAP server, so the problem will (or may) be in the TalkTalk IMAP server logs.

email support

Authentication service on the blink again?