Blocked sending urgent emails - Link my email to my account

[speacock36]

I have realised i am blocked from sending urgent, important emails after noticing blocked notifications. Logging into my email account it is asking me to subscribe.

I am an existing TalkTalk account holder and followed the instructions earlier this year, therefore I do not need to pay the subscription fees.

I have been waiting on chat for well over an hour this evening and don't expect to speak to anybody. Can somebody please sort this out for me. thanks 

I have also completed the personal information that includes my email address to be linked to my account 

[Philile-TT]

Thank you for the confirmation @speacock36 

[speacock36]

It appears that webmail is now working for me when logging in and my outlook on my laptop and phone is also working. Many thanks for your efforts and the technical team sorting the issues out for me. Im happy for my case to be closed now. Thanks 

[Philile-TT]

@speacock36 I will re-escalating this for you and also send a follow up email to the team. 

[speacock36]

Sign up to subscribe? Yes it takes up the whole screen and does not let me get rid of it, it then disappears after 10 seconds and i end up with a blank screen with black circle, tab states Mailbox Manager 'https://apps.talktalk co.uk/myaccount/#/login.  Up until last night I had the red banner telling me sending email was blocked and to sign up now I have the blue triangle notice "Account deletion Act Now" and I now cant receive or send email. 

[Philile-TT]

Is the sign-up option available when you login into your email account?

[speacock36]

I only received an email about changes coming it told.me to make sure my email was linked to my account. When I came back to you as a talktalk customer over 2 years ago I used a Google mail email address to register. On receiving the email informing of the change over I changed my contact email to my tiscali email that I have had for over 20 years. I have not received any further emails asking me to do anything but at the same time since July I have been having cancer treatment so may have been missed. 

[Philile-TT]

Did the customer receive any communication from us about their email account being migrated to Everymail? 

[speacock36]

Yes just the 1 email

[Philile-TT]

@speacock36 do you only have 1 TalkTalk email? 

[Philile-TT]

Okay, please bear with me. I will have a look at this, I just need to be sure that the escalation was done correct. 

[speacock36]

Yes that is the correct email address that has the notice on it. Thanks 

[Philile-TT]

Just to confirm, the email that has a notice is the one that is listed on the private notes field? 

[Philile-TT]

Hi @speacock36 there was an escalation raised regarding this we are awaiting feedback from the project team. 

[speacock36]

Hi, I have just checked my email account via webmail. On log in I now have an "Account deletion Notice" preventing me from seeing my emails and informing me that all emails with be removed unless I sign up to payment. I cannot move on from that screen. Using Outlook on my phone and laptop, I am now unable to receive or send email as I am being asked for my password which I am inputting correctly but it is not being accepted. Can you please let me know what needs to happen now or any actions I need to take. Thanks

[mandisa1-TT]

Enjoy the rest of your day and take care.

[mandisa1-TT]

You are most welcome:)
Please chat back should your email services still not be restored tomorrow.

[speacock36]

Thanks for responding. Ah ok, I wasnt told that on the chat, maybe the person expected it to be actioned from the tech team within 24 hours. Thabks for letting me know real timescales for action. 

[mandisa1-TT]

We sincerely apologize for the inconvenience caused to you, I am unsure why they advised you of the 24 hours, as after we have completed a form for you, it takes 48 working hours for services to be restored.

[speacock36]

Please can you escalate my issue, I was told on chat it would be dealt with within 24 hours and nothing appears to have been sorted. I am still unable to send email. This is very concerning and frustrating as I need to respond using only my tiscali email address. Please can you give me an update. 

Thanks 

[speacock36]

@nambuso-TT ,  I am still waiting for this action to take place. I was told on the chat it would be sorted within 24 hrs and that time has now passed. I urgently need to respond to emails from my tiscali email address only. Please can this be escalated.