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Broadband help

For queries about your TalkTalk broadband service.

Broadband not working

5hareA5mile
Visitor
Private Message TalkTalk

3 hours ago

Message 3 of 3

I have run internal tests, my rooter is on white light, I have messaged and called numerous times in 2 weeks and been cut off. I am going round in circles here and not getting anywhere! I have a vulnerable person living with me, and I cannot ok use wattsapp to call as I live in a rural area. 
I have a fire stick and cannot watch television. I need a technician to come out and fix my problem immediately or I will leave you 

 

Joanne Taylor 

Labels:
0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

2 hours ago

Message 1 of 3

Hi Joanne,

 

Could you update your profile as Gliwmaeden2 has requested and we'll be happy to help

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

3 hours ago

Message 2 of 3

@5hareA5mile, you posted this in the email section, but it looks like it needs to be under Broadband  or similar, so I'll move this message there.

 

Please ensure that your community profile details are completed, as staff use that information to identify your account. 

 

Go via your avatar; settings....add your Talktalk phone number account number in Personal Information. Scroll down to find the button to SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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