CAN'T SEND EMAILS FROM PIPEX DOMAIN

[Lolly3]

Can't send or receive emails on dsl.pipex account using android or Mac mail. Webmail works fine but account not listed in my mailbox list and attempts to change/reset password or add mailbox result in " not a TalkTalk domain". Seemed to have happened at the time of the email settings reset. 

Any ideas?

[Gondola]

Did you see my reply about your pipex email address being an alias address for a master mailbox? And that your master mailbox address has been limited to webmail access because you've continued to use insecure incoming / outgoing server settings set up in mail collection services or email software or apps?

Do you know the master mailbox address? You haven't yet added that to your Community profile, Personal information, Private notes.

So, follow the guidance in my first reply so that we can get you back in control of your email.

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

The no domain error when changing password is because the email address is an alias for a master mailbox address. The master mailbox address will be of the form abcd12@dsl.pipex.com and that's the one that should be listed in your MyAccount Mailboxes list.

The password error when trying to receive or send mail is simply because there's no connection to the mailbox to verify the password.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus