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email support

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Can receive but not send emails via Thundebird

ivann1938
Popular Poster
Private Message
Message 8 of 8

I can receive but not send emails via Thunderbird. Having checked with Talktalk webmail I find that they appear with no problem , Which suggests I think that my account setting is faulty, but having checked my settings I cannot find the cause.

I am not particularly computer savvy so grateful for any suggestions.

 

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7 REPLIES 7

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 8

No worries, glad to help.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Message 2 of 8

I have  sent a test email to talktalk as suggested and it has been acknowleged and Thunderbird now appears to be working OK. Very confusing. Thanks for your help

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 8

Those settings are fine, what happens if you try to send an email to this test address:-

 

test-mail@talktalk.net 

 

You should get a response back looking like this:-

 

 

Test email responseTest email response

 

If you do not get anywhere, what happens if you try a different email client, such as Windows Mail & Calendar (if you are using Windows of course)?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Private Message

Message 4 of 8

Here goes, just hope this works

 

 

SMTPSMTP

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 8

Upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 6 of 8

My Talktalk address is a talktalk.net address , I have taken a screenshot but dont know how to send it to you. This problem has only arisen recently.Grateful for your help.

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KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 8

What type of email address are you using, is it a talktalk.net one?

Please can you attach a screenshot of your SMTP settings in Thunderbird? 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?