Can't access email account.

[DaveT6]

Further to Bumbly1 query, I am still unable to access my wife's talktalk email address. This has been working for many years, but since 21/22nd Nov has been inaccessible. Password not recognised. And not changeable as this requires using the very same  address. Please help. 

[DaveT6]

Details of wife's address added. As I say this has been working well for many years. Do they need the password (which hasn't changed in all these years)

[DaveT6]

Apologies. I've found it. 

[DaveT6]

Many thanks for your help G. I tried clicking avatar but no 'settings' or 'personal info' facility. Unfortunately we are desperately trying to arrange hospice care for my wife's mother at present. All agencies have my wife's email!!. We'll try and use my address pro temp but this couldn't have come at a worse time.

[Gliwmaeden2]

I'm moving this to the email section for you, @DaveT6.

Please ensure that your profile information is complete. 

Go via your avatar; settings; add your own details in Personal Information. Must include the Talktalk phone number or account number. Scroll down a bit to Private Notes. Add your wife's details and the email address in question. 

Scroll down further to find the button to SAVE CHANGES.