Can't send emails happening more and more frequently.

[SJW78]

Over the last month it's been very hit and miss whether emails are sent. The log states "Reject for policy reason".

Today I have tried sending emails to various recipients all of whom received messages perfectly well yesterday.

I notice that many other customers are suffering from this problem.

I am shortly due to renew my account and I'm questioning whether I should stay with TalkTalk, though I have been with them for many years.

[SJW78]

What kind of devices are you looking for?

[angelique-TT]

I understand that you only use your PC for emails however I am asking if you have other devices we can check ?

[SJW78]

I do not use any other device for email. Only the PC.

[angelique-TT]

Do you have other devices we can check and meets the compatibility requirements when accessing your email service?

[SJW78]

I am using Windows 7

[angelique-TT]

Thank you. I need to know the operating system on your PC?

[SJW78]

I am using my PC.

[angelique-TT]

I need to know what device are you using when accessing your email?

[SJW78]

My internet is working fine and I am not trying to access a site or application. It is sending emails that I am havuing problems with. I am able to receive emails but am unable to send them.

[angelique-TT]

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[SJW78]

I am messaging you from home.

[angelique-TT]

Thank you for confirming. I will run checks for you. Please confirm if you are messaging us from home.

[Billx]

I think that's what the OP said, 'very hit and miss whether emails are sent'

He sent yesterday but not today. So, justifiably, why the difference between yesterday and today?

Bill

[SJW78]

Yes. this has been happening randomly just lately.

[angelique-TT]

Hi there SJW78. So just to confirm you are unable to send emails , is that correct?