Can't send emails

[VicBlack]

Help, whenever I try and send an email I get the message "An error occurred inside the server which prevented it from fulfilling the request"  How do I solve this?

[Ady-TalkTalk]

I'm sorry to say I've got no news for you as yet. I've been chasing the incident manager and he's got nothing good or bad to tell me. 

Ady

[HilaryH2]

Same for many of us....and my bill has just landed...😡    Not sure where we go from here.

[VicBlack]

Hi, it definitely has NOT been resolved. I pay Talk Talk a lot of money each month and have done for many, many years but I can't even send an email. One day it works then it doesn't for 2 or 3 days, then it works again for a day and then stops. Please can you get this issue fixed asap as I need to be able to send and receive emails all the time. Victoria

[Ady-TalkTalk]

Tobermory please start a new topic as your comments are unrelated to the incident that affects the OP. 

Ady

[Tobermory]

I wouldn’t hold your breath waiting for the service to be restored, VicBlack. The Webmail software seems to presently be in a mess. As of yesterday, when I try to run it on my Windows 10 PC, the browser window just displays a spinning circle in the centre. Though I can still access Webmail from my PC running Windows 7.

Which is fortunate, since when I logged in to this forum I had to enter a Security Code which was sent to my e-mail address. Otherwise I would have been prevented from logging in to the forum, to report that I could not access my e-mail. And I would have been even more annoyed.

Guessing that the children, who “write” the TT s/w, have been installing “upgrades” again. - When it is working, just leave it alone, please.

[Ady-TalkTalk]

Hi VicBlack, I've raised an incident for this issue. Hopefully, the email team will get this resolved quickly. 

Ady