Can’t update password

[Rob411]

Why ever time I try to update my password it comes back technically error 

[angelique-TT]

That is correct. Thank you @Gliwmaeden2 

[Gliwmaeden2]

@Rob411,

I have removed your duplicate threads (well, triplicate....).

It doesn't help get support any faster starting several threads for the same issue, and is against forum rules.

[angelique-TT]

Yes, please confirm if you are receiving an error message when trying to login. 

[Rob411]

My talktalk account 

[angelique-TT]

@Rob411 Are you receiving any error message when trying to log into MyAccount?

[Gliwmaeden2]

@Rob411, for logging in to My Account, rather than changing the password, do try other browsers and also allow pop ups / disable ad blockers.

All these are known issues for accessing billing.

@Mandisa-TT, it's not part of the VOIP issue. The customer has not mentioned any problems with that facility.

[Mandisa-TT]

Hi @Rob411  I'm sorry to hear that you are having issue with your phone line and internet, we currently have phone line issue for Full Fibre customers. Our specialist team are working on this as priority to get it sorted as we having an incident.

At the current moment we do not have the timeframe as to when this will be resolved however our specialist team are working to fix the issue as quickly as they can and you will be notified once this is fixed. You will be notify as soon as the issue is resolved.

Updates can be found on the service dashboard here.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[Rob411]

Not web mail that is not a problem it is my phone and internet account that I can not log into to.

[Mandisa-TT]

I understand, can you try a different browser to access myaccount.

[Rob411]

I always clear my on line browser. So that does not work.

[Mandisa-TT]

I understand, can you clear your browser's cache and try again.

[Rob411]

For reference I am using my iPad version 16.6.1 to try and log in

[Rob411]

I have been having problems logging into my talktalk account I have tried to update my password but it keeps saying there is a problem go back to log in that does not work.

[Mandisa-TT]

@Rob411 can you confirm if you are referring to your TalkTalk webmail account or myaccount or any other account you.

[Rob411]

I am trying to log in to my talktalk account and update my password 

[Mandisa-TT]

Hi there @Rob411 can you give more details on your query, which password are you trying to update?