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email support

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Cannot send email using thunderbird

fredo2
First Timer
Private Message TalkTalk

6 hours ago

Message 4 of 4

Back from two week holiday and cannot send email via thunderbird. Check set up all appears fine. Get error message- timed out. As email unused for sending during two week break presume talktalk updated something.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to fredo2

4 hours ago

Message 1 of 4

No you don't delete the mail file just the account. All your doing really is kick starting the mail account in the client. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fredo2
First Timer
Private Message TalkTalk
In response to Ady-TalkTalk

4 hours ago

Message 2 of 4

Hello Ady

does this mean I will lose my subfolders under that mail account? If so how can I save then?

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Ady-TalkTalk
Support Team
Staff
Private Message

4 hours ago - last edited 4 hours ago

Message 3 of 4

Hi fredo2, if you haven't already try removing the mail account, restarting the device and then adding the mailbox again before another restart and that should sort it.  Be sure to use the correct email setting from the email settings help article. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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