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email support

Ask us about your TalkTalk email account and Webmail.

Cannot send email

Boglin
Team Player
Private Message TalkTalk

on ‎02-02-2025 09:06 PM - last edited on ‎02-02-2025 09:32 PM by

Private Message TalkTalk

Message 3 of 3

When I try to send emails I get this :-

Message could not be sent to the following recipients: ["test-mail@talktalk.net" <test-mail@talktalk.net>, "xxxxxxx@tiscali.co.uk" <@tiscali.co.uk>] (554 - 554 5.7.1 <xxxxxxx@tiscali.co.uk>: Sender address rejected: You are blocked sending mail
)

 How do I get unblocked please I have talk with chat bots and agents who have escalated the issue but I still cannot send Please help

Cheers Craig

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎04-02-2025 09:39 AM

Message 1 of 3

Hi Craig, you need to reset the password to a new one that's never been used before with this mailbox. Once that's done I can get your mailbox unblocked. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎02-02-2025 09:35 PM - edited ‎02-02-2025 09:35 PM

Message 2 of 3

@Boglin, please never post personal information details in the public. 

 

As your profile seems complete, staff should be able to check the email address in there.

 

If the affected address is different from your billing address, add it in Private Notes, near the end of Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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