Cannot send emails from my Talktalk account.

[Alison59]

For a week now I have been unable to send emails. They are blocked by the server with Failure code 6442. 3 hours with the chat before being cut off. 2 phone calls with promises to get it repaired, promises to phone back with reports which hasn't happened. Another call today and I won't hear anything until Thursday (this is Monday). I seem to have to start afresh each time I speak to another person. 

At the end of my tether!

Any suggestions?

[Ady-TalkTalk]

I've not heard anything back yet. I've sent a chaser.

Ady

[Alison59]

Ady - have you any information to help me please?

[Alison59]

Thank you. This is day 9 now.

[Ady-TalkTalk]

Many mailboxes get blocked as they're used for sending spam. You may have inadvertently clicked on one of the many thousands of phishing mails and as a result your machine may have been taken over. I'm checking with the email team to get this sorted for you. 

Ady

[Alison59]

I have just changed my password yet again but still can't send emails. Why would my mailbox be blocked from sending? And why can't this be easily sorted out? All the settings look okay.

[Ady-TalkTalk]

I'm certain there's no server problem. Your mailbox has been blocked from sending. The new email password has never been used before has it? 

Ady

[Alison59]

Yes, I have changed my password to a new one. The server is apparently the problem. I don't want to change provider but it is 8 days now that it hasn't been sorted out. 

[Ady-TalkTalk]

Hi Alison59, have you reset the password for the mailbox since being unable to send mail? If you did, did you use a completely new and previously unused one. 

Ady