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Ask us about your TalkTalk email account and Webmail.

Cant upgrade email to plus

LemonsLlanelli
Popular Poster
Private Message TalkTalk
Message 21 of 21

Hi, i have a talktalk email address

 

i used to have talktalk as my provider many years ago but changed to someone else. 

 

Read in the d/m that you have to pay to keep my email adresss- but nowhere on my webmail account does it say to 'upgrade / pay ' 

 

help? 

 

Looked on mailbox manager - no option 

 

clicked the webpage to pay £50 a year- wouldnt sign in- says change password- so go through that process then a popup comes up saying technical error and wont go any further.

 

currently my talktalk email account is working as far as i can see . doesnt have a red banner or any indication immient doom 

 

many thanks 


Screenshot 2025-07-31 191642.png
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20 REPLIES 20

Message 1 of 21

Hi there @LemonsLlanelli We would love to assist you with your query, however can you please stick to 1 thread so we can assist you further, as you have also sent us a private message. Please confirm if you are experiencing any restrictions i.e cannot send emails?
We will close the private message and assist you here

LemonsLlanelli
Popular Poster
Private Message TalkTalk
Message 2 of 21

Spoken to alot of support people via message- and still not rectified x Hope everyone else is managing to access it 

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Message 3 of 21

Thank you for taking the time to reply in detail i followed what you said and have attached each photo of page i visted. As you see no option to pay anywhere for me, on either talktalk or everymail.

 

everymail subscribe link 1st i enter my email address , 

it takes me to talktalk webmail to log in

then mailbox manager

then my own 'inbox' 

 

 


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Billx
Insightful One
Private Message TalkTalk
Message 4 of 21

In the Eva output earlier, here are 2 snippets from it:

First:

To subscribe to Everymail, please follow these steps:

  1. Log in through the new Everymail.com login page: Everymail Sign In.

Second:

Thank you for your patience, Roger! Since you're interested in subscribing to Everymail, here’s a step-by-step guide to help you through the process:

  1. Log in: Go to the Everymail login page: Everymail Sign In.

Both of those links, labelled 'Everymail Sign In', point to this same link, https://everymail.com/sign-in

But the intended purpose of the link in both the first and second snippet, is to go to the link to subscribe, NOT the link to sign-in.

The proper link to subscribe is:  https://everymail.com/subscribe .

 

Therefore, EVA has been a naughty girl, giving out incorrect advice.

Also there aren't any other options, apart from 'Subscribe' or 'Sign-in'.

So one would use the Subscribe option first, and only the Subscribe option, and then in future, one would use the Sign-in option only, because one would have already subscribed.

 

Oh, isn't this AI wonderful!

 

Bill

 

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Message 5 of 21

Thank you so much, I am glad to hear that. 

Message 6 of 21

just replied. Think as its a 'new day' i have been allowed to message again. 

 

Many thanks 

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Message 7 of 21

Hi @LemonsLlanelli , there is another thread open where you are talking to us privately, are you still having problems with sending a private message?

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Message 8 of 21

Thank you!!!! this is it , i wanted to reply just couldnt 

Message 9 of 21

nope! as i have said, 

 

and no option to subscribe on everymail either- and keep getting sent back hear. Lots of help checking my account- but im not a talktalk memember either- 

 

all i want is to retain my email account - and happy to pay for it. just no option to pay. 

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Message 10 of 21

@LemonsLlanelli Have you received a link via email to subscribe to everymail?


 

Phili
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 11 of 21

@Philile-TT, Private Messages often hit a jam if they are overused, and sometimes just randomly, so there's no guarantee that that means of communication will always work. 

 

For that reason, support by PM should be reserved for only essential points that must remain private. 

 

It's not the custom of this community to turn PMs into threads.

 

Most customers will be expecting the majority of the issue to be covered in the public thread for others to follow and possibly learn something that helps towards their own solution. 

 

So @LemonsLlanelli only has this one thread (and PMs not currently functioning). 

Gliwmaeden2, a fellow customer.

Message 12 of 21

it was via private message - but it wouldnt let me reply said i messaged too much . why i used my 1 thread 

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Message 13 of 21

@LemonsLlanelli Please stick to one thread as 2 or many threads cause confusion. @angelique-TT asked on other thread if you had received an email with a link to subscribe to EveryMail please answer there. 

Phili
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LemonsLlanelli
Popular Poster
Private Message TalkTalk
Message 14 of 21

@angelique-TT  sorry cant respond to you on mail- says ive sent to many messages?

 

s. Would you like to proceed with that?

13:21:42

yes please subscribe me

13:21:43

To proceed with your subscription to Everymail, I recommend visiting the official Everymail website and looking for the subscription options available. Since you are an administrator, you should have the ability to subscribe.

Unfortunately, I can't complete the subscription process for you directly, but I can guide you through the steps if you need assistance.

If you have any specific questions about the subscription plans or need help with anything else related to Everymail, please let me know!

13:22:03

there arent any options for me

13:22:04

It seems that you are currently unable to find any subscription options for Everymail. Since you are an administrator of your account, you should have the ability to subscribe.

Unfortunately, if there are no visible options for you, it may be due to your current status as a TalkTalk customer without an active Everymail subscription.

To proceed, I recommend contacting TalkTalk support directly for assistance with the subscription process. They should be able to provide you with the necessary steps to subscribe to Everymail.

If you have any other questions or need further assistance regarding your account or services, feel free to ask!

13:24:29

talktalk say to come to you

13:24:31

I understand that TalkTalk has directed you to us for assistance. Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, as an administrator of your account, you do have the option to subscribe to Everymail.

Unfortunately, if there are no visible subscription options for you, it may be necessary to contact TalkTalk support again to clarify your eligibility for Everymail and to ensure that your account is set up correctly for subscription.

If you would like, I can provide you with information on how to subscribe or guide you through the process based on the knowledge base. Please let me know how you would like to proceed!

 
 
this is from the everymail support i get told to go to. 
 
and in my private messages ive sent photos of what i can see. nowhere is a link to subscribe or even an option
 
my account is working im able to recieve and send emails .
 
i only found out about everymail from the dailymail article and then moneymatters website and yourselves directing me to go to support.
 
 

 

 

 

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fr8ys
Community Star
Private Message TalkTalk
Message 15 of 21

@Gliwmaeden2 , @LemonsLlanelli 

 

I believe that is the case.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Message 16 of 21

Thank you , i have been there too 

 

just a small snippet of a chat with their 'eva'

 

18:25:16

yes

18:25:19

To subscribe to Everymail, please follow these steps:

  1. Log in through the new Everymail.com login page: Everymail Sign In.
  2. You will be presented with service plan options for either a monthly or yearly subscription period.
  3. Choose your preferred service plan and fill in the required details.
  4. Once you have successfully completed this process, your email will be subscribed to Everymail.com.

With an active subscription, you will gain access to advanced support options.

If you have any questions during the subscription process or need further assistance, feel free to ask!

18:25:32

the options arent there

18:25:33

If you're not seeing the subscription options after logging in, it could be due to a few reasons. Here are some steps you can take:

  1. Clear Cache and Cookies: Sometimes, browser cache can cause issues. Try clearing your browser's cache and cookies, then log in again.

  2. Try a Different Browser: If clearing the cache doesn't work, try accessing the Everymail site using a different web browser or device.

  3. Check for Updates: Ensure that your browser is up to date, as older versions may not display the site correctly.

  4. Contact Support: Since you are currently a TalkTalk customer, you can reach out to TalkTalk support for assistance with accessing the subscription options.

If you continue to experience issues, please let me know, and I can provide further assistance or information!

18:25:54

continue experiencing issues

18:25:55

I'm sorry to hear that you're still experiencing issues with accessing the subscription options. Since you are currently a TalkTalk customer and have not yet subscribed to Everymail, you won't have access to live chat support.

Here are a few additional steps you can take:

  1. Contact TalkTalk Support: Since you are a TalkTalk customer, you can reach out to their support team for assistance with accessing the Everymail subscription options.

  2. Try Accessing from a Different Network: Sometimes, network restrictions can affect access. If possible, try logging in from a different Wi-Fi network or using mobile data.

  3. Check for Service Outages: Occasionally, there may be service outages or maintenance that could affect access. You can check the Everymail website or TalkTalk's service status page for any announcements.

If you decide to subscribe to Everymail, please let me know, and I can guide you through the process!

18:26:16

ive tried all that

18:26:17

I understand how frustrating this situation must be, especially after trying all those steps. Since you are currently a TalkTalk customer and have not yet subscribed to Everymail, you won't have access to live chat support.

As an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options. If you're still interested in subscribing, I can guide you through the process again or provide any specific information you might need.

If you prefer, you can also reach out to TalkTalk support for assistance with accessing the subscription options. Please let me know how you would like to proceed!

18:26:32

im not a talktalk customer

18:26:33

I apologize for the confusion, Roger. Thank you for clarifying that you're not a TalkTalk customer.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, as an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options.

If you're still interested in subscribing, I can guide you through the process again or provide any specific information you might need. Please let me know how you would like to proceed!

18:26:47

yes please

18:26:49

Thank you for your patience, Roger! Since you're interested in subscribing to Everymail, here’s a step-by-step guide to help you through the process:

  1. Log in: Go to the Everymail login page: Everymail Sign In.

  2. Select a Plan: Once logged in, you should see options for different subscription plans (monthly or yearly). If these options are still not visible, please ensure that you are logged in with the correct administrator account.

  3. Fill in Details: Choose your preferred service plan and fill in the required details, such as payment information.

  4. Complete Subscription: After completing the process, your email will be subscribed to Everymail.com.

If you still do not see the subscription options after logging in, it may be a technical issue. In that case, I recommend reaching out to Everymail support directly for assistance, as you currently do not have access to live chat support without a subscription.

Please let me know if you need any further assistance or if you have any questions about the subscription process!

18:27:12

how do i contact directly

18:27:13

To contact Everymail support directly, you can use the following methods:

  1. Email Support: You can send an email to Everymail's support team. Look for the support email address on the Everymail website, typically found in the "Contact Us" section.

  2. Support Form: If available, you can fill out a support form on the Everymail website. This form usually allows you to describe your issue and submit it directly to the support team.

  3. Phone Support: If Everymail offers a customer support phone number, you can call them for assistance. Check the website for the most current contact number.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, reaching out via email or a support form should help you get the assistance you need.

If you have any other questions or need further assistance, feel free to ask!

18:28:59

cant find email suppor

18:29:01

I understand that finding the right support contact can be challenging. Unfortunately, I don't have direct access to Everymail's support email address or contact information.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, you can reach out to TalkTalk support for assistance with your Everymail account, as they may be able to provide guidance or direct you to the appropriate Everymail support channels.

If you decide to subscribe to Everymail, you will gain access to additional support options, including live chat. If you need help with the subscription process or have any other questions, please let me know!

18:29:30

everymail support form

18:29:31

I understand that you're looking for the Everymail support form. Unfortunately, I don't have direct access to the specific support form link or email address for Everymail.

However, you can typically find the support form on the Everymail website by navigating to the "Contact Us" or "Support" section. This section usually contains options for submitting inquiries or issues directly to their support team.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. If you need immediate assistance, you may also consider reaching out to TalkTalk support, as they may be able to provide guidance or direct you to the appropriate Everymail support channels.

If you have any other questions or need further assistance, please let me know!

18:31:45

I understand that you're being directed to the EVA chat for support, and I apologize for the inconvenience. Since you are currently not subscribed to Everymail, you won't have access to live chat support.

As an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options, including live chat.

If you're still interested in subscribing, I can guide you through the process again. Alternatively, since you are a TalkTalk customer, you can reach out to TalkTalk support for assistance with your Everymail account.

Please let me know how you would like to proceed!

18:32:01

I understand that you're looking to speak with a human representative for support. Unfortunately, since you have not yet subscribed to Everymail, you do not have access to live chat support.

As an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options, including live chat with a human representative.

If you're still interested in subscribing, I can guide you through the process. Alternatively, since you are a TalkTalk customer, you can reach out to TalkTalk support for assistance with your Everymail account.

Please let me know how you would like to proceed!

18:32:20

I understand your frustration, Roger. Since you are currently not subscribed to Everymail, you won't have access to live chat support or subscription options.

As an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options, including live chat with a human representative.

If you're still interested in subscribing, I can guide you through the process. Alternatively, since you are a TalkTalk customer, you can reach out to TalkTalk support for assistance with your Everymail account.

Please let me know how you would like to proceed!

18:32:29

I understand that you're feeling frustrated, Roger, and I'm here to help you as much as I can.

Since you have not yet subscribed to Everymail, you won't have access to live chat support or subscription options. However, as an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options, including live chat with a human representative.

If you're still interested in subscribing, I can guide you through the process. Alternatively, since you are a TalkTalk customer, you can reach out to TalkTalk support for assistance with your Everymail account.

Please let me know how you would like to proceed, and I'll do my best to assist you!

18:32:44

I understand that you're looking to escalate your issue, Roger. However, since you have not yet subscribed to Everymail, you currently do not have access to live chat support or the ability to escalate your issue through that channel.

As an administrator, you do have the option to subscribe to Everymail, which would grant you access to additional support options, including live chat with a human representative. If you're interested in subscribing, I can guide you through the process.

In the meantime, since you are a TalkTalk customer, you can reach out to TalkTalk support for assistance with your Everymail account.

Please let me know how you would like to proceed, and I'll do my best to assist you!

18:33:08

I apologize for the confusion, Roger, and I appreciate your patience. Since you are not a TalkTalk customer and have not yet subscribed to Everymail, you currently do not have access to live chat support or the ability to escalate your issue through that channel.

As an administrator, you do have the option to subscribe to Everymail, which would grant you access to additional support options, including live chat with a human representative. If you're interested in subscribing, I can guide you through the process.

If you need immediate assistance, I recommend checking the Everymail website for any contact options or support forms that may be available.

Please let me know how you would like to proceed, and I'll do my best to assist you!

18:33:30

I apologize for the confusion and any frustration this has caused, Roger. Since you are currently not subscribed to Everymail, you won't have access to live chat support or contact forms.

As an administrator, you do have the option to subscribe to Everymail, which would grant you access to additional support options, including live chat with a human representative. If you're interested in subscribing, I can guide you through the process.

In the meantime, since you are not a TalkTalk customer, I recommend checking the Everymail website for any other contact options that may be available.

Please let me know how you would like to proceed, and I'll do my best to assist you!

 

 

When i log on via everymail using my talktalk email , i have no subscribe button or option . im not a talktalk member , and im also not a everymail member due to not being able to subscribe. 

 

i just wish to keep my email adress / inbox thats all. 

 

Hopefully can be sorted monday! Thanks Gilwmaeden2


no subscribe option.png
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 17 of 21

Use this link for support, @LemonsLlanelli

 

https://everymail.com/support

 

Staff will not be back on here before Monday. 

 

If you were not previously signed up for Mail Plus, I understand that you now have to sign up directly through Everymail. 

 

People already on Mail Plus will be switched over automatically, but you can't set up a new subscription to it any more.

 

Hoping I've got that right - maybe a quick check from @fr8ys.

Gliwmaeden2, a fellow customer.

Message 18 of 21

no email or option to upgrade 'subscribe' their isnt a button to click to pay

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Message 19 of 21

No , im worried i will loose access to my email as this is the only email people contact me on. 

 

Thanks for your reply 

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mandisa1-TT
Support Team
Staff
Private Message
Message 20 of 21

Hi there @LemonsLlanelli. Have you received any communication regarding the migration?

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