Even though I made it clear at the start of advising of my problem with jandm- etc i.e.- NO access - when I regained access there were 24 Talk Talk messages, all advising the link I had requested !!
Thanks Maurice. I've submitted the Password Reset Tool be updated for this mailbox. If you check intermittently on the tool you'll see when the changes complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Hi Maurice, which of the email addresses did you want the password resetting for? I only had 1 address in your profile when I sent off the request? Am I to take it that's not the address you need the password reset updating for? If not which one of the 3 now in private notes do you want the details updating for?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Maurice, it's not Ady that has to send the reset code to your mobile it's you.
The Reset password now button in the help article Changing your email password is what you need. Select the link and that will take you to the help article and a scroll down and you'll see the blue button - selecting the button will take you on the password recovery journey.
Enter the email address you're trying to get access to and then select the mobile number to send your mobile a 6-digit code to authorise a password reset.
Ady said he used the mobile number given in your Community profile so why not get a reset code sent to that mobile if you don't recognise the email address from the hint given?
It looks like the correct settings are in place in the Password Reset Tool. Have you tried resetting your password.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Perhaps but I just rechecked and the record is there, it is the email address that you are both contacting me on. I'm not too well at this time so not thinking as clearly as I should maybe.
The best way is to add it to your community profile in the private notes section. Click on your avatar, go to my settings then personal information scroll to the bottom of that page and you'll see Private Notes add all the information that needs to be shared with only TalkTalk staff in there.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Hi Maurice, I've raised the request for the Password Reset Tool to be updated. You haven't provided an alternate mail address so I've used the mobile number in your profile. This will complete within 24 hours and you can check to see if its done at Password Reset Tool.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
