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on 12-10-2024 02:58 PM
Once again, email from a dsl.pipex.com account (of nearly 30 years of use and bill payments) does not reach the recipient on a gmail.com address due to the receiving domain's DMARC policy.
TalkTalk don't seem to have grasped the importance of DMARC and DKIM records, or at least they don't seem to have bothered with them for the "smaller" unsupported domains. This means that a lot of email leaving TalkTalk, particularly from the domains which it bought and promised to maintain in perpetuity, doesn't always make it to its destination untouched by spam filters. Google, for instance, recently upped their checks and will often sideline emails into their Spam folder from servers that don't have DMARC and DKIM records .
TalkTalk, please, please will you get this fixed. It should be a one off fix but bring enduring benefit to your poor customers.
Friday
What happened with the follow up on this? I'm having problems with my old dsl.pipex.com addresses too and DMARC verification seems to be the issue 😕
on 14-10-2024 12:01 PM
Hi Angela91, I've asked the team to take a look at your comment.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-10-2024 11:57 AM
Hi @Angela91 very good question and obviously one I can't answer, but your post has been escalated and you should hear on Monday.