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email support

Ask us about your TalkTalk email account and Webmail.

DMARC and DKIM settings

Angela91
Team Player
Private Message TalkTalk
Message 30 of 30

Once again, email from a dsl.pipex.com account (of nearly 30 years of use and bill payments) does not reach the recipient on a gmail.com address due to the receiving domain's DMARC policy.

TalkTalk don't seem to have grasped the importance of DMARC and DKIM records, or at least they don't seem to have bothered with them for the "smaller" unsupported domains. This means that a lot of email leaving TalkTalk, particularly from the domains which it bought and promised to maintain in perpetuity, doesn't always make it to its destination untouched by spam filters. Google, for instance, recently upped their checks and will often sideline emails into their  Spam folder from servers that don't have DMARC and DKIM records .

TalkTalk, please, please will you get this fixed.  It should be a one off fix but bring enduring benefit to your poor customers.

0 Likes
29 REPLIES 29

Message 21 of 30

Great question?  Please keep posting and try and get TT's attention and the problem fixed

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Message 22 of 30

The thread has been open for a long enough that it is quite reasonable to ask at any time, what TT might be doing about it.  This is a long standing issue and emails are not reaching their intended recipients whether inbound to a TT customer or from a PIPEX address to long-standing correspondents.  It was the last straw when TT managed to stop one time passcodes from reaching their destination last weekend.  This had been working up until 10 October so unnecessary, un-thought through, undoubtedly untested changes have been made to mail servers.  Why is left to the long-suffering customers to not only flag the incident, but also diagnose it and point out the remedy?

Message 23 of 30

Hi @Angela91  great suggestion. Let's hope the others take the advice!

 

I don't work here and all my opinions are my own.
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Message 24 of 30

It would be great if you, and anyone else affected, would each create a thread.  Surely TT will have to take a bit more notice then, she said without any real hope that TT considers its customers in any of its actions

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pbar100
Enlightened One
Private Message TalkTalk
Message 25 of 30

Interestingly I've been having DMARC issues for some time with talktalk and dsl.pipex.com addresses.

 

My mail forwarder has told me it's a talktalk issue, so would be great if this would be fixed at last.

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Message 26 of 30

Hi @fmob22 great question to ask on a Friday afternoon just as the last person has left for the weekend.

 

If you still have an issue could you please start your own thread and the TT team will respond on Monday.

I don't work here and all my opinions are my own.
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fmob22
Participant
Private Message TalkTalk
Message 27 of 30

What happened with the follow up on this? I'm having problems with my old dsl.pipex.com addresses too and DMARC verification seems to be the issue 😕

FMoB
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Ady-TalkTalk
Support Team
Staff
Private Message
Message 28 of 30

Hi Angela91, I've asked the team to take a look at your comment.

 

Ady


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Divsec
Community Star
Private Message TalkTalk
Message 29 of 30

Hi @Angela91 very good question and obviously one I can't answer, but  your post has been escalated and you should hear on Monday.

I don't work here and all my opinions are my own.