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email support

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DMARC and DKIM settings

Angela91
Participant
Private Message TalkTalk
Message 24 of 24

Once again, email from a dsl.pipex.com account (of nearly 30 years of use and bill payments) does not reach the recipient on a gmail.com address due to the receiving domain's DMARC policy.

TalkTalk don't seem to have grasped the importance of DMARC and DKIM records, or at least they don't seem to have bothered with them for the "smaller" unsupported domains. This means that a lot of email leaving TalkTalk, particularly from the domains which it bought and promised to maintain in perpetuity, doesn't always make it to its destination untouched by spam filters. Google, for instance, recently upped their checks and will often sideline emails into their  Spam folder from servers that don't have DMARC and DKIM records .

TalkTalk, please, please will you get this fixed.  It should be a one off fix but bring enduring benefit to your poor customers.

0 Likes
23 REPLIES 23

fmob22
Popular Poster
Private Message TalkTalk
Message 21 of 24

What happened with the follow up on this? I'm having problems with my old dsl.pipex.com addresses too and DMARC verification seems to be the issue 😕

FMoB
0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 22 of 24

Hi Angela91, I've asked the team to take a look at your comment.

 

Ady


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Divsec
Community Star
Private Message TalkTalk
Message 23 of 24

Hi @Angela91 very good question and obviously one I can't answer, but  your post has been escalated and you should hear on Monday.

I don't work here and all my opinions are my own.