DMARC and DKIM settings

[Angela91]

Once again, email from a dsl.pipex.com account (of nearly 30 years of use and bill payments) does not reach the recipient on a gmail.com address due to the receiving domain's DMARC policy.

TalkTalk don't seem to have grasped the importance of DMARC and DKIM records, or at least they don't seem to have bothered with them for the "smaller" unsupported domains. This means that a lot of email leaving TalkTalk, particularly from the domains which it bought and promised to maintain in perpetuity, doesn't always make it to its destination untouched by spam filters. Google, for instance, recently upped their checks and will often sideline emails into their  Spam folder from servers that don't have DMARC and DKIM records .

TalkTalk, please, please will you get this fixed.  It should be a one off fix but bring enduring benefit to your poor customers.

[Angela91]

It would be great if you, and anyone else affected, would each create a thread.  Surely TT will have to take a bit more notice then, she said without any real hope that TT considers its customers in any of its actions

[pbar100]

Interestingly I've been having DMARC issues for some time with talktalk and dsl.pipex.com addresses.

My mail forwarder has told me it's a talktalk issue, so would be great if this would be fixed at last.

[Divsec]

Hi @fmob22 great question to ask on a Friday afternoon just as the last person has left for the weekend.

If you still have an issue could you please start your own thread and the TT team will respond on Monday.

[fmob22]

What happened with the follow up on this? I'm having problems with my old dsl.pipex.com addresses too and DMARC verification seems to be the issue 😕

[Ady-TalkTalk]

Hi Angela91, I've asked the team to take a look at your comment.

Ady

[Divsec]

Hi @Angela91 very good question and obviously one I can't answer, but  your post has been escalated and you should hear on Monday.