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Legitimate emails blocked by TalkTalk with a TT992 error

Anne-Sophie
Chatterbox
Private Message
Message 1 of 1

Hello,

 

I work at an email service provider. Mail from one of my customers is blocked by TalkTalk / Tiscali with the error 552 5.2.0 sf6tsm4OTwfXgsf6tspDDo Content rejected (TT992).

 

These are emails sent to optin recipients from a sender following best practices. Mail authenticates with SPF / DKIM / DMARC and we process all unsubscribes and complaints immediately. 

 

Could an admin please let me know how to proceed to get these false positives reviewed?

 

Many thanks,

 

Anne-Sophie Marsh

Senior Deliverability Consultant

Iterable

Anne-Sophie
Email Deliverability Consutlant
Iterable
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