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email support

Ask us about your TalkTalk email account and Webmail.

Wye am I getting someone else's account

Spike69
First Timer
Private Message TalkTalk

on ‎22-09-2024 09:50 AM

Message 3 of 3

When I log into my mail account I get my accounts and someone else;s

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2024 11:24 AM

Message 1 of 3

Hi Spike69, please send me the details of the other email address you are able to see in a personal message. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎22-09-2024 10:09 AM

Message 2 of 3

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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