Legitimate emails blocked by TalkTalk with a TT992 error

[Anne-Sophie]

Hello,

I work at an email service provider. Mail from one of my customers is blocked by TalkTalk / Tiscali with the error 552 5.2.0 sf6tsm4OTwfXgsf6tspDDo Content rejected (TT992).

These are emails sent to optin recipients from a sender following best practices. Mail authenticates with SPF / DKIM / DMARC and we process all unsubscribes and complaints immediately. 

Could an admin please let me know how to proceed to get these false positives reviewed?

Many thanks,

Anne-Sophie Marsh

Senior Deliverability Consultant

Iterable

[Ady-TalkTalk]

Hi Anne-Sophie, what's the sending domain and I'll check why we rejected the mail. 

Ady

[Divsec]

Hi @Anne-Sophie obviously above my paygrade but has been escalated