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Legitimate emails blocked by TalkTalk with a TT992 error

Anne-Sophie
Chatterbox
Private Message

on ‎23-09-2024 10:37 AM

Message 3 of 3

Hello,

 

I work at an email service provider. Mail from one of my customers is blocked by TalkTalk / Tiscali with the error 552 5.2.0 sf6tsm4OTwfXgsf6tspDDo Content rejected (TT992).

 

These are emails sent to optin recipients from a sender following best practices. Mail authenticates with SPF / DKIM / DMARC and we process all unsubscribes and complaints immediately. 

 

Could an admin please let me know how to proceed to get these false positives reviewed?

 

Many thanks,

 

Anne-Sophie Marsh

Senior Deliverability Consultant

Iterable

Anne-Sophie
Email Deliverability Consutlant
Iterable
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2024 02:14 PM

Message 1 of 3

Hi Anne-Sophie, what's the sending domain and I'll check why we rejected the mail. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎24-09-2024 08:37 AM

Message 2 of 3

Hi @Anne-Sophie obviously above my paygrade but has been escalated 

I don't work here and all my opinions are my own.
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