@hazel251, was it a few months ago that you switched?
Webmail keeps going in the short term, so you don't just fall off a cliff with your communications etc, but longer term you'd need to sign up for Mail Plus - it's a service that you'd have to pay for.
See full details:
https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
