Please link my email to by broadband account

[GSteel]

I have stopped receiving /sending talktalk email since end of January 2026

I have a talktalk fibre 150 account.

[Philile-TT]

The team has not picked up the escalation. Can I ask that you contact the full fibre department so that they can assist you by conduct a diagnostics test on your emails. Please use the contact details below. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

http://community.talktalk.co.uk/onlinechat

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

[Philile-TT]

I do not have direct communication with the team, I will check your account to see if they have picked up the escalation. 

[GSteel]

Hi Philile,

It's now 4pm on Friday and I still can not log in to my account!

I waited longer than 24 hours, can you please chase them up.

Thanks

George

[Philile-TT]

You are most welcome. Enjoy the rest of your day. 

[GSteel]

Thank you Phili

[Philile-TT]

@GSteel I have submitted an escalation for the back-office team to update the recovery details, please allow 24 hours. 

[Philile-TT]

Please send me a private message with an alternate email and also a mobile number this will be used as recovery details. 

[GSteel]

End of January 2026

Regards

George

[Philile-TT]

@GSteel when last where you able to utilize this email? 

[Philile-TT]

@GSteel I will check if the email in question is linked to that account

[GSteel]

Hi

We had one which was with My Post Office, who then went to Shell and then to Talk talk. 

Years and Years ago we had Talk Talk

George

[Philile-TT]

@GSteel just to confirm do you have another TalkTalk account that you previously used? (now disconnected)

[Philile-TT]

Please bear with me. 

[GSteel]

Hi Phili,

I've tried 3 different computers. Also it does not come through Outlook either

George

[Philile-TT]

Please clear your cache and browsing history and retry to set new password. 

[GSteel]

Hi Phili,

I cannot log into my email account on the website. I just get the message "incorrect password" and no reset link ever comes through to phone or on desktop. So cannot tell you about the red banner.

Many thanks

George

[Philile-TT]

@GSteel when you log into your email account is there a red banner advising you to subscribe to EveryMail? 

[Philile-TT]

@Gliwmaeden2 thank you for your support.

[Gliwmaeden2]

Good, staff should be able to view that in Private Notes, @GSteel - community stars have no access,  it's only you and employees of Talktalk. 

They respond between c 7am and 5pm on weekdays. 

[GSteel]

The email address was added to my profile like you asked.
The domain name was - @talktalk.net

many thanks

George