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email support

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Disappearing Emails from Talktalk Webmail folder

McrBrookie
First Timer
Private Message TalkTalk

on ‎24-05-2024 01:36 PM

Message 2 of 2

One of my 'Sent' folders is experiencing deletion of emails which I've not initiated.

Over the last 2 days I've lost 4 years of emails - I don't have any issues with my quota (4.7/10Gb).

These are the 'sent' emails for my business, so are important.

Can these be recovered?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎28-05-2024 12:33 PM

Message 1 of 2

Hi McrBrookie, we don't delete emails from sent items. We unfortunately also don't keep mailbox backups which means if you've not kept backups that mail is gone I'm afraid.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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