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email support

Ask us about your TalkTalk email account and Webmail.

E Mail

Airwolf1
First Timer
Private Message TalkTalk

‎05-08-2024 08:21 AM - edited ‎05-08-2024 08:22 AM

Message 3 of 3

Hi,

I was receiving my Broadband through Shell.  Talk talk have now take them over.

I was paying TalkTalk £5 per month to keep my E mail address.  With the take over do I still have to pay the the £5 per month???

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎05-08-2024 12:50 PM

Message 1 of 3

Hi Airwolf1, please send me a personal message with the affected talktalk email and account number?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎05-08-2024 08:50 AM - edited ‎05-08-2024 08:51 AM

Message 2 of 3

So this is your Talktalk email address from previously being a Talktalk customer but left, so retained at £5.00 monthly, and now you are back.

 

As a current customer, you wouldn't normally have to pay the extra, @Airwolf1.

 

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings; drop down menu....add your Talktalk landline number or account number in Personal Information. 

 

In Private Notes, at the end of that section, add the specific email address. 

 

SAVE CHANGES. 

 

Staff may be able to add this manually for you to your My Account  - I don't think you can do this yourself as there's an issue with mailboxes in there.

 

Please wait for staff to reach your thread in the queue. 

Gliwmaeden2, a fellow customer.
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