Email Access

[DannyT]

Can't load /get up the email log prompt screen... ie no access to email.  Was fine earlier this morning  but wont load  on laptop or tablet now @pipex.com Webmail

[Ady-TalkTalk]

Do you have more than one mailbox? If you do are they all the same in terms of speed?

Ady

[DannyT]

Hi Andy...

No I just use Webmail (no clients) Speed is very intermittent... last couple of days been better, although sometimes still a delay when loading individual emails.

Hope this all helps 

[Ady-TalkTalk]

Do you use any mail clients and if you do are they slow too?

Ady

[DannyT]

Hi Andy. 

Yes same across alternate browsers and devices (Android Tablet and windows laptop).

Its painfully slow this morning, especially loading up new emails to open/read for the first time  (fine to reopen once they've been read etc)

[Ady-TalkTalk]

That's much slower than mine relatively speaking. Have you got the same problem in alternate browsers too? 

Ady

[DannyT]

About 5 seconds for logon prompt screen to load,  and similar time for Inbox to load etc,,, better than yesterday, but not as rapid as used to be!! 

Thanks

[Ady-TalkTalk]

How long is it taking to load? Mine takes about 3 seconds. 

Ady

[DannyT]

Yes appears to be... still quite a lag when opening the logon screen and then after bringing up the inbox etc etc.  Also bit surprised when it prompted for name (used for emails) and phone (I assume for recovery) number last nite when I logged on etc..  Would have been good to have been forewarned etc, especially after yesterdays technical issues!!

[Ady-TalkTalk]

Hi DannyT, is it working normally now?

Ady

[DannyT]

Hi Michelle

Yes I can still log on and see emails etc.  Speed/performance is still much slower than before the outage

Thanks

[Michelle-TalkTalk]

Hi Danny,

Just checking back in to see if your email is still working ok?

Thanks

Michelle

[Michelle-TalkTalk]

Thanks for confirming 🙂

Michelle

[td123]

Yes, Access to inbox restored - and emails recieved with a time-stamp during the outage are showing,

[DannyT]

Thank you.... that'll be when my heart rate has had time to get back to normal!! 

[Michelle-TalkTalk]

Hi Danny,

Ok thank you for the update and I'll check back in with you in a few hours to see how you're getting on.

Thanks

Michelle

[DannyT]

Hi Michelle

Yes I can now log on and I think reply to emails etc.  The system is running painfully slow... so I've not yet been able to check if emails sent OK.

[Michelle-TalkTalk]

Hi everyone,

Would you mind retesting please and letting us know if this is now working for you please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

Apologies, this has been raised for investigation and our teams are investigating this. I'll post back as soon as I know more.

Thanks

Michelle

[PQ28A]

Same here- won't load....no access to emails..

[Michelle-TalkTalk]

Hello,

This has been raised for investigation and we'll post back here as soon as we know more. We're also updating our Service Status Dashboard.

Thanks

Michelle