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email support

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Email Account Blocked

191143#
First Timer
Private Message TalkTalk

on ‎13-02-2025 01:48 PM

Message 8 of 8

My email account appears to be blocked and I am unable to send emails.  Can you help.  Message states Sender is Blocked.

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7 REPLIES 7

Ady-TalkTalk
Support Team
Staff
Private Message
In response to 191143#

on ‎17-02-2025 12:30 PM

Message 1 of 8

You're welcome. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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191143#
First Timer
Private Message TalkTalk
In response to Ady-TalkTalk

on ‎17-02-2025 12:02 PM

Message 2 of 8

It is indeed!  Fantastic thanks for your help. 🙂

Ady-TalkTalk
Support Team
Staff
Private Message
In response to 191143#

on ‎17-02-2025 09:53 AM

Message 3 of 8

It was blocked and was unblocked at my request on Friday. Your mail should be working normally now.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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191143#
First Timer
Private Message TalkTalk
In response to Ady-TalkTalk

on ‎14-02-2025 12:07 PM

Message 4 of 8

thank you.  There has been A LOT of spam coming into the mailbox so that could have caused an issue.  Look forward to hearing from you. Thanks again.

 

On another note, when I first noticed the issue the mailbox had been completely emptied (not a thing in the inbox, sent items, drafts etc).  Everything was gone!

 

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Ady-TalkTalk
Support Team
Staff
Private Message
In response to 191143#

on ‎14-02-2025 12:05 PM

Message 5 of 8

I've asked my colleague to check for permanent blocks on the mailbox. I'll post back once I know more. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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191143#
First Timer
Private Message TalkTalk

on ‎14-02-2025 11:32 AM

Message 6 of 8

Hi Ady ... Yes I have done that already but it still did not work.  Thanks for helping 🙂

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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎14-02-2025 10:38 AM

Message 7 of 8

Hi 191143#, the first thing to do while I await a response from my colleague. Is to reset the mailbox password for a new never before used one. Once that's done if mail still doesn't send please let me know. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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