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on 26-11-2023 01:51 PM
Recently I have started getting "Email Address Invalid" messages from some websites where my Tiscali email address is my contact point. These websites (including Google) are now asking me to provide another email address as they won't accept my Tiscali address!
Also, I have not been receiving emails from my golf club. This was working fine for years. I have looked to see if I had inadvertently blocked them, but I have not. They have checked and they are getting an email rejection message for my Tiscali email address.
on 30-11-2023 02:07 PM
Hi MarkDL, I've checked and the mail filtering from Cloudmark shows no blocking of those sending adresses that you'd added to private notes in your profile.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 29-11-2023 12:26 PM
Ady, not sure exactly what "no blocks" means in that context. Does it mean no messages from those addresses has been filtered out or blocked by TT spam software or does it mean that no emails were sent to me from those addresses? Can you tell if emails from those were actually received in my mailbox? Having checked with other members, I know that at least on email was sent out yesterday from the club with an important update that I should have received. Where do we go from here as an unreliable email service is no good to anyone and ultimately a dealbreaker for me as I rely on it a lot.
on 29-11-2023 11:30 AM
Hi MarkDL, its taken me a good while but I've run the 7 day scan on all 3 of those email addresses. None of them show blocks in the last 7 days.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 28-11-2023 07:57 PM
Ady, I've listed the email addresses as requested. I remain concerned that I am missing out on emails from other sources that are being rejected or disappearing.
on 28-11-2023 02:53 PM
Please add your affected email address and the sender addresses that you're not getting mails from in the private notes section of your community profile so that I can take a look at this for you.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-11-2023 08:21 PM
Ady, yes I am. One of the websites has now accepted my tiscali email address as my contact point after I switched to another email address and then switched back to the tiscali one.
on 27-11-2023 09:00 AM
Hi MarkDL, are you still having problems with your mail?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.