Email Hacked

[hmead96]

Hello! My email address h******ad@talktalk.net has been hacked. I cannot login or reset my password because I cannot access this email. Please help. This email was used to set up some of my social media platforms and they have all been hacked. This is a matter of urgency.

[Gliwmaeden2]

This is an old thread, and not in the queue for staff attention, @bbsinthewoods.

Please return to the message board and click on start a topic to begin your own thread. 

Also complete your community forum profile details.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. 

Further down, in Private Notes, put the email address that you think has been affected. 

Scroll down further again to find the button to SAVE CHANGES. 

[bbsinthewoods]

please do i have to wait.

[bbsinthewoods]

please have u remove my email

[bbsinthewoods]

have yourselves got my email address

[bbsinthewoods]

someone hacked into my email i can not access my emails at all please help

[hmead96]

Hi Ady,

I've managed to finally reset my password to my webmail account. I was hacked over a month ago and am surprised it's taken this long to get the issue resolved. I thank you for your help and everyone else who has assisted but due to the long time frame I can't help but feel

disappointed with this service.

I am happy for this topic to be closed now.

Thank you.

[hmead96]

Hi Ady,

I have just tried to reset my password to my email account but the link does not work. Please see attached what I saw. What happens now? How long will these technical issues last?

Thank you.

Screenshot

[Ady-TalkTalk]

I've submitted the request for the reset tool to be updated. It will complete within 24 hours. You can check when its done by going to Password Reset Tool. 

Ady

[pmead66]

Morning Ady, looking forward to your reply via PM when you can. Thank you.

Kind regards,

Philip

[pmead66]

Morning Ady, please could you respond on here and/or to my PM when you can. Thank you.

[pmead66]

Good morning Ady, unfortunately I did not see your PM until now. The link still worked and I answered the questions but you may need to re-send another link if this one does not work. Thank you.

[Ady-TalkTalk]

Hi pmead66, if you get the PM I just sent please let me know as unless you read it in the next 90 minutes I'll have to resend the link.

Ady

[Ady-TalkTalk]

Hi pmead66, I'm having trouble sending the personal message to you. We've been trying to fix it in the meantime. 

Ady

[Gondola]

OK, it sometimes happens that the Private Messages don't send so I'll ask Ady to try again.

[pmead66]

The screenshot is from the 16/10/2023. I then replied to Ady saying "please respond" on the 17/10/2023 with no response. Yes, you're correct. I've had no PM from Ady today with a new active link to verify my identity even though Ady said "I've sent the questions again" today.

[Gondola]

It's certainly not clear from the screenshot as to what's being asked for which is why I've advised you. Was the screenshot from the previous Private Message (PM) that Ady sent you on 16th or the one on 19th? But you're indicating that there's no PM from Ady dated today 31st?  Is that correct?

[pmead66]

Right. It does not say anywhere to enter "the two characters from your password" nor is it clear that this should be the password from the "Telephone password set up for your customer My Account". This is not clear and I would recommend updating this. Also, I have still not recieved a new link to enter this information. Please message me privately with the link. Thank you.

[Gondola]

When asked for the two characters from your password it's the Telephone password set up for your customer My Account and is the same password as used when verifying your identity to TalkTalk Customer service agents on the 'phone.

If you don't know your password then select NEXT on the line I don't know my password.

[pmead66]

Hi Ady, I have not recieved any questions.

Furthermore, last time I was sent the "questions" it did not make sense. Please see attached evidence of what I could see. It states "To continue our conversation we need to verfiy your identity by answering the following questions." Yet, I could see no questions. Please can you clarify this for me? I have the password to our old TalkTalk account, if that's useful?

Thank you.

Philip

Screenshot

[Ady-TalkTalk]

Hi pmead66, I've sent the questions again.

Ady