Email Transition to Everymail - not able to send emails

[ameliateresa]

What a nightmare i've had for the last two days.  I had notification on 9 April that my non broadband email address will be routed via Everymail and I will have to pay a fee.  I have no problem with this as I live overseas.  Since yesterday I have not been able to send email, although I can still receive them.  My storage is only 29% so that's ok.  I've spend two days talking to TalkTalk support who say they can't help as I don't pay for broadband and that I have to wait until 21 April when they will send me a link to subscribe to Everymail.  Thats 7 days without being able to send a single email.  The support agent seemed to think this was ok.... nothing he could do.  All I wanted was to know whey I kept gettng the following error message when I try to send. 

Message could not be sent to the following recipients: "test-mail@talktalk.net" <test-mail@talktalk.net> (550 - 550 5.7.1 Reject for policy reason ).  

The agent Allan didn't answer this question, can anyone else advise me?

Thanks 

Amelia 

[Gliwmaeden2]

It's looking like a totally different situation from the original poster,  @bshah, so not helpful adding your thoughts on this thread.

Though there are no longer staff on here, it's helpful to keep posts relevant to the OP's or start your own  - ultimately only agents on phone  / Live Chat support will be able to resolve it for you.

[bshah]

good luck getting any decent response from talktalk directly - have the same issue and have been told different things

• someone attempted to hack into  your account
• someone created a filter using another email address (which they can see - but I can't) and they were able to remove after password reset
• to it's now been flagged to another team/company for escalation

they can't even tell me how the filter was created in the first place - even though "the hackers" didn't get access to my account - some how the filter was on their server yet they don't know how it was created

[Gliwmaeden2]

If at least you can receive them, and it's not always crucial to use the exact same address to reply / send, simply use a Gmail  / Hotmail or whatever free account @ameliateresa to send, and include an explanation about the fact that you can't send from your usual one for now, @ameliateresa.

It's always a good idea to have a reserve spare one - especially when sending from abroad.

Talktalk mail often gets blocked if there has been a lot of Spam coming from that area, regardless of whether or not you're having to transition to Everymail.