If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.
TalkTalk Mail webmail is secure by design using an up to date Internet browser.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides.
Settings for Thunderbird that you say is the only way you view emails are given below.
On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.
User Name is the full email address and Password is the email password.
- Start Thunderbird
- Select the Thunderbird triple line menu top right
- Select Account Settings from the menu
- Select Server Settings under the email account name in the left side panel
- Use the entries as shown in the table
- Look down the left side panel to Outgoing Server SMTP
- Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.
Thunderbird email client settings for all TalkTalk Mail domains including talktalk, tiscali and their sister onetel and pipex email addresses are:
| Account Type |
IMAP secure Email Account
|
| User Name |
Full email address |
| Password |
Email password |
| Incoming mail server (IMAP) |
mail.talktalk.net |
| Incoming Port |
993 |
| Incoming Connection Security |
SSL/TLS
|
| Authentication Method |
Normal Password |
| Outgoing server (SMTP) |
smtp.talktalk.net |
| Outgoing Port |
587 |
| Outgoing Connection Security |
STARTTLS
|
| Authentication Method |
Normal Password |
However, if you happen to have a POP3 account then the only difference to the above table is the incoming server port that's 995 for POP3 secure mail.
For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.
When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Email account holder name
Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Using TalkTalk Mail
Email settings and device setup guides for TalkTalk Mail
About TalkTalk Mail Plus
