Email access lost via outlook, Mac mail & iOS

[mrmacadoo]

I have the same issue.  I believe it must be an issue with the mail account rather than any client settings.  I have tried different Mac clients, different iOS clients, different Windows clients (Outlook, Mail, Mailbird) with the same result.

I can connect to the SMTP server (and send emails), but I cannot connect to the IMAP server to receive emails.

I can log in via the TalkTalk webmail page, but not via any client tools.

I was a TalkTalk customer for a long time, and hence why I have a @talktalk.net email address.  I am not a customer anymore.  I remember some communication about charging for non-web mail access for non-TalkTak customers.  Is this a thing and could it explain why I can no longer access my email via a desktop/mobile client ?

[Ady-TalkTalk]

Hi mrmacadoo, I've added your mailboxes to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[mrmacadoo]

Apologies.

I have removed the first and fourth email address.  The remaining addresses are those I have sent screenshots for.

Regards

[Gondola]

Please don't include email addresses that are already working receiving and sending via an email client / email app.

Include only those TalkTalk Mail addresses that don't work via an email client / email app but do work via webmail.

This fourth email address - why don't you have direct access to it? If it's a TalkTalk Mail address that's active on the TalkTalk Mail platform then you can sign in to it via webmail. If you don't know the password then use the Forgotten password journey or inspect Apple keychain or iCloud keychain for the current password.

[mrmacadoo]

Hi

I have specified the email addresses in my Profile notes.

The first account is already working.  I added that sometime ago to regain access to an old Pipex email account.

The second and third accounts are the accounts that I sent the screen shots for.

The fourth email address is another Talk Talk related email address that I also use via iCloud, but would be great to re-establish direct access to.

Many thanks

[Gondola]

Settings are good for both email accounts so long as the MacOS is 10.12 Sierra or newer. You will need to specify the email address in your Community profile, Private notes. The secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[mrmacadoo]

I have two accounts that I can no longer access.  Screen shots attached for each.  How will you know which account to allow access for without me specifying the email addresses?

[Gondola]

TalkTalk switched off device access because of continued use of insecure settings. So the fix is to make sure your settings are secure and then request TalkTalk to switch device access back on.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus