Email address after 2 free years of use

[Josh0987890]

I'm nearly at the end of the 2 year free use of my email addresses with TalkTalk. I want to keep my email addresses. Will I be contacted to pay a monthly fee? and if so when?

[ferguson]

Hey @Gliwmaeden2 the links I posted are contained in the support article which you helpfully posted earlier in this thread. I will be interested to see what the team can add to what we have already said.

[Gliwmaeden2]

I think you just need to wait for further email instructions to come in from Talktalk itself. They are supposed to follow up during the month ahead of 28th July, @Josh0987890.

Hope you can relax now - staff are back on during the day and will hopefully help with next steps.

[ferguson]

OK. when I did a test I just started here:

https://everymail.com/subscribe

But as I said, I couldn't progress any further because I am a current TalkTalk broadband customer. And subscription prices have already been posted here.

Ultimately, if you are not a TalkTalk broadband customer, this is the only option available to retain any legacy email address going forwards. 

[Josh0987890]

Hi, I've been on https://everymail.com/support a number of times today and it has a bot that answers questions but you can't talk to a human until you're registered. Here are a couple of answers I got today but I'm still no closer to registering because I can't find the plans  they mention on the website page I'm taken to by Google.

To subscribe to Everymail, you can follow these steps:

1. Visit the Everymail Website: Go to the Everymail website and look for the subscription options.
2. Choose a Plan: Review the available subscription plans and select the one that best fits your needs.
3. Create an Account: If you haven't already, you will need to create an account. This typically involves providing your email address and setting a password.
4. Payment Information: Enter your payment details to complete the subscription process.
5. Confirmation: Once your payment is processed, you should receive a confirmation email, and your account will be activated.

Since you are an administrator, you have the ability to manage your account and access additional features once you subscribe.

If you need specific details about the subscription plans or any other assistance, please let me know!

Since you're transitioning from TalkTalk, it's important to note that you will need to subscribe to Everymail to access its features and support.

Here are the steps to help you with the transition:

1. Sign Up for Everymail: Follow the steps I provided earlier to subscribe to Everymail. This will allow you to manage your email more effectively.
2. Set Up Your Email: Once subscribed, you can set up your Everymail account using the IMAP and SMTP settings from TalkTalk. Here are the settings you can use:
   • IMAP Settings:
     • Server: mail.talktalk.net
     • Connection: SSL/TLS
     • Port: 993
   • SMTP Settings:
     • Server: smtp.talktalk.net
     • Connection: SSL/TLS
     • Port: 587
     1. Migrate Your Emails: If you have emails stored in your TalkTalk account, you may want to migrate them to your new Everymail account. This can usually be done by configuring both accounts in an email client and dragging emails from one to the other.
     2. Contact Support: If you encounter any issues during the transition, please remember that you currently do not have access to live chat support since you have not yet subscribed to Everymail. However, you can reach out to TalkTalk support for assistance with your TalkTalk account.

     If you need further assistance with the subscription process or have any other questions, feel free to ask!

All of this is moot as the google searches don't take me to a page that has plans on it just an option to subscribe (which naturally I did not that that counts for a great deal) or to log in, which you can't do without an account and you can't create an account from the page you are taken to.

I also think the transition instructions are over complicated for many users.

[ferguson]

@nameunknown 

The reason it doesn't work for you is because you are a TalkTalk broadband customer, I know because I tested it myself.

@Josh0987890 

This should work for you as a non TalkTalk broadband customer, please let us know otherwise:

https://everymail.com/support 

[Gliwmaeden2]

Time to close this to new posts again, @Josh0987890.

If you need to reply to staff, send a PM to any of the community stars as we can easily unlock the thread again for you.

Just needing to keep the wider conversation at bay.

@nameunknown, it would be a good idea to start a new topic for the issue you just mentioned. 

[nameunknown]

@Billx 

I have attached a screenshot of what I see today when I log in at https://apps.talktalk.co.uk/myaccount/#/login, i.e. the TalkTalk Mailbox Manager.

Upgrade to Everymail

Clicking on subscribe takes you to a page that I have included here

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

where I am querying why I am seeing this when supposedly TalkTalk has carried out some process that should have corrected TalkTalk  identifying me as a TalkTalk email user who is no longer has a TalkTalk internet service, when I do have a TalkTalk internet service.

I'll probably get a spanking now for not leaving this thread to the support team. 😯

[ferguson]

I'll wait until you have caught up with my post.

[Josh0987890]

I’m not a talktalk broadband user. 

[Josh0987890]

The article mentions an email link to be used to sign up. When will that be going out? Or is that the one I was supposed to get on 17th of June? They’ve forwarded that to me today and it just takes me to the article you link to above. I can’t see any clear signposts from TalkTalk or everymail to smooth the transition.

[ferguson]

@Josh0987890 

Ignore that, or pretty much anything else you have read here, other than the advice from @Gliwmaeden2.

Get in touch as in that help article, I have posted the relevant link for ease of reference:

https://everymail.com/support 

[Josh0987890]

I’m at the mailbox manager. What do I do from here please?

[Josh0987890]

No I didn’t 

[Josh0987890]

I have spent 7 hours on various channels at communication with talktalk today to add to the 5 yesterday and it transpires that they had meant to send me an email to say I needed to sign up with everymail but it didn’t arrive. I have started to navigate the process of signing up with everymail but it is far from straight forward. You can only contact a human after you’ve signed up and I can’t find the page with the various plans to subscribe to. Apparently it should be plain sailing from here but I have my doubts. I have 2 email addresses on my talktalk account. Do I have to go through the signing u process with both or by doing one will te other automatically transition? At one point it was implied it was my fault.  Just want to keep my 2 email addresses alive and we’ll (like a tamagotchi). I’m not asking for the moon.

[Gliwmaeden2]

@Josh0987890 could you reply to the question from staff?

I have re-enabled posting so that you can respond in the thread. 

[kanya-TT]

Hey there, @Josh0987890. Did you perhaps receive any communication from TalkTalk advising that your free email service will be cut and do you have still an Active TalkTalk Broadband account?

Kanya 

[Gliwmaeden2]

I escalated for staff to clarify, but the customer has been asked to phone 03451 720088. 

Closing the thread .

[Billx]

Hi, @nameunknown 

That sounds very shady what you saying.

I am a TalkTalk broadband customer and therefore can use the 'Talk Mailbox Manager', for TalkTalk email addresses.

A TalkTalk non-broadband customer, must come under a different heading, e.g. Everyman.

Why would Everyman/Open-Xchange send a new Everyman customer back to TalkTalk?

Bill

[nameunknown]

Hi @Josh0987890

If TalkTalk is no longer your internet service provider (as appears to be the case from your reference to free of charge use of email for 2 years), then I think it is @Gliwmaeden2 's advice rather than @nomfezeko-TT 's advice here that is correct, i.e. you should be subscribing to the Everymail service.

Have you received an email from TalkTalk with the subject 'Important information about changes to your TalkTalk Email'. You ought to have, if TalkTalk is no longer your internet service provider. That email states "There’s no need to do anything just yet, we’ll be in touch again at the start of July with all the details and simple steps to help you make the switch." Note that the transition facts that Gliwmaeden2  mentions state that you must subscribe by 28 July.

Can you log in to the TalkTalk Mailbox Manager here?
https://apps.talktalk.co.uk/myaccount/#/login

That's where as a customer without an active TalkTalk internet service you would be informed of the requirement to subscribe and place and order. The subscribe link on the EveryMail page that @Billx referred you to simply takes you to the TalkTalk Mailbox Manager when you submit a TalkTalk, Tiscal, TinyWorld, etc email address.

[Billx]

Hi, @Josh0987890 

You haven't stated, whether you are or are not a TalkTalk broadband customer, as well as a free TalkTalk email user.

If you are not a current TalkTalk broadband user, then the right course is to go to https://everymail.com/

Everyman will already know about your existing TalkTalk email address/es.

There you will formally open an Everyman account, which may contain 1 or more email addresses.

All your existing TalkTalk email addresses will continue to work, without change.

You will be charged. But you would have been charged anyway, if it were possible to stay with TalkTalk, under Mail Plus

Edit: Unless you no longer require the existing TalkTalk email addresses.

Bill