Email address to link to my account

[Doodle_Dog]

Hello

Could you add the email addresses that are in my profile (private notes) to my broadband account. When I sign into webmail I get a red banner asking me to subscribe. If you require any additional information, let me know.

Please confirm when they have been added, will the banner message then disappear?

Kind Regards

[Mandisa-TT]

Hi @Doodle_Dog I have gained access to your account and I agree with @Gliwmaeden2 You are not required to pay for email services since you have an active broadband account with us, and your email should be functioning properly. I have submitted a web form to remove you from the EveryMail Migration and to restore your email access. This request will be processed within 48 working hours (Monday to Friday), as weekends are not included in the timeframe. Please ensure that the details in your private notes are accurate, as I have copied each email address exactly as it.

[Gliwmaeden2]

@Doodle_Dog, if you are a current Talktalk broadband customer you should not pay a single penny to Everymail for your legacy addresses. 

A list from a search includes the following domain names:

 

[Doodle_Dog]

Hello @amahle-TT , apologies for the delayed reply but I had issues signing in and had to get customer services to sort it.

When I login to emails I get a message saying I can't access emails and that I need to subscribe to Everymail, since the weekend they won't even load on my phone just get an error.

While I was taking to customer services I asked about email and they said I will have to pay to keep using them as they are NOT @talktalk.co.uk address. Can you kindly confirm if this is the case, before I sign up and pay?

[amahle-TT]

Hi there @Doodle_Dog, thank you for reaching out. I will have this looked for you but please confirm if the sign-up option available when you login to your email account. 

[Doodle_Dog]

@sabelo-TT Thank you for escalating to the email team. When I login to my emails I am still seeing a red banner saying I can't send an email and that I should subscribe. When I try to send an email I get a popup message asking me to subscribe. Has the team confirmed this has been done? 🙂

[sabelo-TT]

@Doodle_Dog, thank you for this. I will further escalate this matter to our email team and confirm with feedback once done. 🙂